Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Use Of Site

• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Crystals on Fire and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Crystals on Fire believes that customer conduct violates applicable law or is harmful to the interests of Crystals on Fire and its subsidiaries.




• Privacy Policy

• We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy ("Privacy Policy") sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or on our Toll Free telephone order line or visit any of our stores. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at mailto:crystalsonfire.com before using this Website.

  We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from January 18, 2011.

  What information do we collect?
  In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information:

  account registration information including your name, telephone number, postal address and email address;
  billing information, transaction and credit card information (should you make a purchase with us);
  if you contact us, we may keep a record of that correspondence; and
  information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
  What do we do with the information we collect?
  We use this information to provide you with a better service, and in particular for the following reasons:

  internal record keeping;
  to improve our products and services;
  to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
  to communicate with you with regard to your CrystalonFire.com account, or your Crystals on Fire Business Account;
  if you have purchased a product or requested a catalogue from us, you will be placed on the Crystals on Fire mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at info@crystalsonfire.com

  Security and storage
  In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

  Linking
  We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

  Cookies
  We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Website to recognize that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. We use cookies to:

  Record your session information (such as the particular Products you purchase from our Website);
  Record your specific information on the web pages you select to view; and
  Retain your answer to our question regarding residency.
  You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or by selecting "delete cookies". However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.




• Shipping & Delivery

• At this time, Crystals on Fire ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Crystals on Fire ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site will pass to you when the merchandise is delivered to the shipping carrier.

  We send our products in a secured and properly sealed box to protect your order. If you placed a custom order, it could take up to four weeks for delivery. If you purchase an item in stock, we usually ship within three (3) business days.




• Return Policy

• Crystals on Fire is all about customer service and ensuring that you are happy with your order. If there is any issue with your item, please contact our showroom at 214-557-7072 or email us at info@crystalsonfire.com. We also perform unlimited $10 repairs on the cell phone covers. For more information, click here.